Vermont's court system and Department of Motor Vehicles have spent nearly $20 million on computer systems that do not work. We'll explore why there have been so many failures in the state's efforts to modernize its technology systems.

The Vermont court system hopes to reach a settlement soon with a software company that officials say has failed to deliver a web-based case management system. And there may be a cautionary tale in this saga of soured software: Sometimes it's better to stick with off-the-shelf-technology.

The Vermont court system is experiencing delays and technological challenges as it tries to computerize its case management system. The problems - which threaten to setback the courts' restructuring plans - come two years after the judiciary tried to make a great leap forward in technology.